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Learning Outcomes 3-1: Explain the importance of effective communication in customer service.

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It is also the basic process by which managers, customer-contact workers, and

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Next, use Table 3.2, “Typical gross motor milestones,” from Chapter 3 as a guide, and the skills outlined in Chapter 5 and 6 to complete the following chart

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Table 3.1 Some Common Types of Language Instruction Programs

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Chapter 4 is more interesting as it discusses one's body language and how to read signals from others as well as send out the right ones to others.

Chapter 3 The Role of the Project Manager, What is a Project Manager

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As you read each of them, imagine yourself in that situation. For each instance

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3 Communication as a Management Skill

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